Interactive Electronic Forms
A new generation of documents
Interactive forms are intelligent, user attractive PDF documents containing interactive elements providing efficient communication with customers, offering them new services and products, and collecting their feedback.
Interactive electronic forms are of advantag
e, whenever you need to address a larger number of end customers, to efficiently distribute your marketing, to collect information on the needs of your customers, etc. This solution is suitable especially for power distribution companies, gas suppliers, distributors, water suppliers, banks, insurance companies, savings banks, telecommunication and marketing companies, but also for government institutions interested in providing information in a contemporary way.
How it works?
Unlike static electronic reports, interactive forms provide self-service functions, enabling the customers for instance to:
- Make payments for services (by connecting to the payment portal of the particular bank)
- Choose payment options
- Change the services used
- Activate new services
- Optimize the selected services (similarly to an internet calculator – e.g. for instalments)
- Communicate with the customer service line
- Solve problems
- Analyze billing information in detail
- Open another application or document directly in the PDF file
- Change customer data (telephone number, address), etc.
All of that can be done directly from the PDF document opened simply and easily in the globally widespread and freely available Adobe Reader tool. The interactive form still has a nature of a document and is available in both online and offline mode with no immediate internet connection required.
Advantages
Instead of static documents, you can send your customers personalized and attractive electronic forms supporting customer education, enhancing their loyalty, reducing costs, and selling new services or products.
Interactive forms are dynamic and safe documents. They can be delivered via e-mail or downloaded from a web site. Interactive forms provide direct interaction straight from the document and offer your company many new business opportunities.
ADOBE technology
Our solution for interactive electronic forms is based on the state-of-the-art Adobe Digital Enterprise Platform. This platform is conceived to be integrated into the existing company infrastructure with minimum costs and to be gradually expanded according to the specific needs.
No special technical ability is required from the end user – working with an interactive document requires the Adobe Reader, the freely downloadable tool intended for a wide range of platforms and equipment.